Program Support Specialist
Job Description:
We have an opportunity for a Program Support Specialist to join our talented program management team in Rockville, MD. The successful candidate will work with customers across multiple workstreams to support the Program Management needs of a federal client focused on various IT and data sharing initiatives.The candidate will be supporting Project Managers with daily operations support and communications management as well as assisting with other responsibilities as necessary.
Typical responsibilities include:
- Utilizing specialized applications to complete daily operational tasks to facilitate data sharing
- Providing decision support through data gathering, information analysis and documentation
- Maintaining open communication with Federal stakeholders
- Monitoring and triaging group email boxes and informing Federal staff of messages requiring attention
- Assisting website users with primary technical support including issues, metrics, feature development, and other requests
- Organizing and hosting weekly meetings for the website support staff and primary contacts at the hosting service
- Monitoring website membership and other user activities to detect unwanted behavior and false accounts
- Compiling and distributing weekly communications
- Supporting an assortment of occasional administrative duties
Qualifications:
Required- Bachelor’s degree in related field or equivalent
- 2+ years of experience in similar role
- Strong customer service and interpersonal skills
- Demonstrated attention to detail, technical aptitude, and superior communication skills
- Developed problem solving and analytical skills
- Strong familiarity with MS Office 365 suite
- Must be able to obtain and maintain government eligibility requirements
- Experience with process improvements and optimization
- MS Power Platform experience
- Experience working with Commercial Off The Shelf (COTS) tools
Salary Range: 50,000-70,000
About Us:
Perks of working at NetImpact Strategies- Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
- Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
- Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
- Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
- Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
- Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, & 2023!
- Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet
ABOUT US
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements.
We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.
ACCESSIBILITY NOTE
NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability.Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact.
If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.
EQUAL OPPORTUNITY EMPLOYER
NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities.NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").