Bilingual Customer Service Representative
Overview:
Coolray Heating and Cooling is an HVAC, Plumbing and Electrical Company in Nashville! We’re seeking a service-focused, bilingual CSR to join our team. This person should be available to working evenings (as late as 7pm) and weekends in a call center.
BENEFITS WE OFFER- $20-$24/Hr
- Paid Time Off (PTO)
- Health, Vision, and Dental
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term, and Long-Term Disability
- Monthly Bonus Programs
- Special Program Options: FSA, EAP, Legal Services, and Identity Theft
WHY COOLRAY?
Coolray is a part of a family of companies have been locally owned and operated since 1966. Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge and channel team our members’ intelligence and ingenuity and provide them with a sense of, purpose & achievement!
Qualifications:
WHO ARE YOU?- Bilingual Spanish is needed for this position
- Must be able to work evenings and weekends
- 1+ year(s) customer service experience
- Basic computer proficiency, particularly with Microsoft applications
- A strong customer service, over-the-phone voice
- High School Diploma or GED preferred
- Dispatching experince is a plus
- Experience with Service Titan is a plus
- Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Responsibilities:
What will I do?- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal and team-sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file document
- Take the extra mile to engage customers
- Explain features and benefits of the various products and services while soliciting information from the customers on their individual needs
- Schedule an appointment for one of our Sales Consultants to visit the customers home to provide an estimates for product and services
- Represent the company professionally, honestly, and ethically