Client Service Representative
Robert Half Jersey City
We are seeking a Client Service Representative in Jersey City, New Jersey. This role offers a long term contract employment opportunity in the industry of Client Services. The successful candidate will be responsible for counseling clients on product/service offerings, coordinating equipment installation, and resolving customer inquiries.
The role will also involve navigating multiple systems to research customer concerns and ensure optimal use of their equipment.
Responsibilities:- Counsel clients on water leak detection solutions and coordinate the installation of equipment.
- Navigate multiple systems and applications to research and resolve customer inquiries.
- Document customer interactions and follow up as necessary to ensure customer satisfaction.
- Comply with corporate policies and internal business processes while maintaining high service performance and quality standards.
- Work effectively in a team environment, demonstrating strong interpersonal and communication skills.
- Exhibit proficiency in moving from one internal system to another.
- Assist in training and product knowledge dissemination.
- Maintain and exhibit strong communication skills, both oral and written.
- Display organization skills and ability to multi-task, handling multiple priorities within established time constraints.
- Demonstrate the ability to work independently as well as in a team environment. • Must possess strong customer service skills
- Ability to create and manage documentation
- Proficient in Microsoft Excel, Word, Outlook and Office Suites
- Experience in providing training on procedures and processes
- Able to conduct research and compile data effectively
- Familiarity with 'About Time' software is an advantage
- Experience in managing and creating spreadsheets
- Excellent communication skills, both verbal and written
- Ability to counsel clients and provide guidance
- Must be proficient in relevant business process functions and understand business units
- Able to adhere to quality and performance standards
- Knowledge of corporate policies and procedures
- Familiarity with Chubb's products and services
- Experience in detection and troubleshooting
- Ability to work onsite when required
- Familiarity with Microsoft Word and Excel
- Product knowledge to help clients understand the products or services offered
- Ability to exhibit professionalism and maintain confidentiality
- Excellent written communication skills for preparing detailed reports and correspondences.
Bank of AmericaBrentwood (NY), 42 mi from Jersey City
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