Administrative Assistant

We are in the process of recruiting an Administrative Assistant for our team based in Adams, Massachusetts, 01220, United States, offering a short-term contract employment opportunity. This role is within the industry and will require the successful candidate to perform a variety of tasks including customer service, data entry, and scheduling appointments.

Responsibilities:

• Handling inbound and outbound calls and providing exceptional customer service.
• Accurately entering data into relevant databases.
• Corresponding via email with clients and colleagues.
• Management of scheduling appointments and maintaining an organized calendar.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.
• Ensuring accurate records are maintained for all customer interactions.
• Monitoring customer accounts and taking necessary actions.
• Proficiency in answering inbound calls, demonstrating strong communication and problem-solving skills.
• Proven experience in delivering high-quality customer service, with an ability to handle customer queries effectively.
• Skilled in data entry with a high level of attention to detail and accuracy.
• Ability to manage detail-oriented email correspondence, responding promptly and effectively to all communications.
• Experience in handling both inbound and outbound calls, ensuring all calls are dealt with in a detail-oriented and efficient manner.
• Proficiency in Microsoft Excel, demonstrating an ability to create spreadsheets, charts, and use formulas effectively.
• Strong knowledge of Microsoft Outlook, with an ability to manage emails, schedules, and contacts efficiently.
• Experience with Microsoft PowerPoint, including the ability to create engaging presentations.
• Proficiency in Microsoft Word, demonstrating strong word processing skills.
• Ability to schedule appointments accurately, ensuring all parties are informed and prepared.