Account Manager, Facilities Maintenance

Overview:

This position plays a crucial role in the overall success of the Facilities Maintenance division by fostering long-term client relationships and driving business growth.

Our Exceptional Benefits Plan includes:

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Wellness Programs
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors
• Per diems available when traveling

From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

Responsibilities:

Client Management:

• Lead/attend customer meetings, deliver performance business reviews, resolve customer escalations, and provide corrective action plans as necessary.
• Facilitate the internal onboarding process with new customers in collaboration with New Business Development.
• Review terms of contracts for understanding and implementation.
• Identify and capitalize on opportunities to grow business within existing accounts through upselling and cross-selling.

Team Leadership:

• Monitor and maintain team adherence to all company, department, and client policies.
• Lead by example to ensure smooth team operations with a passion to serve and a solution-driven approach.
• Responsible for the overall planning and performance of goals, objectives, margins, budgets, and forecasting.
• Mentor and develop direct reports and the team, fostering a customer service culture that exceeds client requirements and expectations.
• Manage the performance management process, including selection, hiring, terminations, promotions, performance improvement plans, and annual reviews for all team members.
• Work with the Learning and Development Team on new hire training as well as continuous education for the team.

Operational Excellence:

• Collaborate with the Vice President of Facilities Maintenance to achieve strategic business goals.
• Partner with the Quality Assurance Manager to mine SLA performance data and develop tactical corrective action plans as necessary.
• Ensure quality control of team output, including policies and procedure adherence.
• Effectively collaborate with cross-functional teams engaged in multi-site or customer projects.

Qualifications:

• Project/program management experience is preferred.
• Demonstrated ability to communicate, present, and influence key stakeholders at all levels.
• Experience delivering client-focused solutions to customer needs.
• Ability to identify and analyze performance deficiencies and implement progress improvement plans.
• Intermediate/advanced computer skills, including proficiency in Microsoft Office products.
• Proven ability to manage multiple accounts simultaneously while maintaining sharp attention to detail.
• Professional and well-developed communication skills.
• Decision-making, critical thinking, and problem-solving skills.
• Possess a strong focus on productivity, a positive attitude, and teamwork with a driven desire to exceed goals.
• Familiarity with facilities maintenance or a related industry is a plus.
• Strong project management skills with the ability to oversee multiple complex projects simultaneously.

• Proven experience leading teams and managing to meet/exceed goals
• Prior knowledge and experience in parallel industry preferred
• Bachelor’s degree (B.A.) from four-year college or university preferred or equivalent work experience
• Prior experience with cross-functional teams engaged in multi-site or customer projects
• Proven negotiation skills
• Ability to be on-site at client’s corporate location, as necessary.

Physical and Mental Demands:

• Ability to remain calm and focused under pressure and stressful situations.
• Ability to work in front of a computer for a prolonged number of hours.
• Position may require working before or after regularly scheduled hours as business needs arise.
• Ability to travel nationally (auto & flight) as required.
• Strong adaptability and resilience in a dynamic, fast-paced work environment.

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