ICC Maintenance Technician
Acara Solutions Oakville
ICC Maintenance Technician
Primary Responsibilities:
- Monitoring, supporting, and maintaining GoTransit Train Control Systems (GTCS) IT environment.
- Responsible of GoTransit Train Control Systems control center IT Systems & infrastructure
- Maintain inventory, orders and purchases.
- Collect customer requests and data
- Create tickets for Level 2 Support
- Updates information on parts and suppliers
- Software License management & Inventory
- 1st Level Troubleshooting & IT Support
- Creates periodic IT Health and Performance reports
- Participates in urgent Corrective Maintenance activities to restore service
- Perform all routine hardware checks and routine maintenance.
- Updates Preventative Maintenance schedules according to historical data and deployment of software
- Documents IT maintenance plans & procedures
- Updates and maintains IT test plans
- Participates in system troubleshooting
- Installs, Updates & Maintains all software, firmware, hardware, configuration settings when remote support requires direct local action
- Performs hands-on component replacement or manipulation work
- Capable of following and executing written IT procedures.
- Monitors/retrieves logs from servers and workstations upon request by the Maintenance Manager.
- Capable of analyzing log files.
- In case of failed component, provides logs/events explaining the failure to provide quick failure report to the client
- Works closely with IT System Administrators
- Assists to the troubleshooting of network issues
- Performs basic problem solving and assistance on various software applications and hardware systems
- Communicates & customer services with customer (Metrolinx)
- Generates periodic trend reports on all GTCS resource issues, alarm messages, and failures
- Good knowledge of Microsoft Technologies & Products (Active Directory, SMB, GPO, RDP etc…)
- Basic Networking knowledge (TCP/IP, DHCP, NTP, DNS, SMB, etc…)
- Basic knowledge of Linux Familiar with monitoring tools such as (SolarWinds IPMonitor, Zabbix, Nagios, etc…)
- Familiar with VMware, Hyper-V concepts
- Participates in 24/7 on-site support via rotating shifts
- Participates in 24/7 on-call support
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