Managed Services Engineer
redShift Recruiting Latham
Our client is seeking a Managed Services Engineer to join our team in a fully remote capacity, with the requirement that candidates be within a reasonable distance of either Latham, NY, or Syracuse, NY. This is a position focused on providing top-tier technical support from the Service Desk and proactively resolving network issues before they impact customers.
Remotely troubleshoot and resolve network issues for customers, ensuring timely and effective solutions.-
Build strong client relationships by offering expert support and identifying opportunities to enhance technology platforms.-
Support Account Managers with pre-sales activities, including demos, quotes, and customer consultations.-
Maintain and optimize monitoring tools to detect and address network issues proactively.-
Provide guidance to clients on technical solutions, industry best practices, and business transformation strategies.-
Work closely with internal teams to escalate issues, provide expertise, and share best practices.-
The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.
Responsibilities of the Managed Services Engineer
will include:-Remotely troubleshoot and resolve network issues for customers, ensuring timely and effective solutions.-
Build strong client relationships by offering expert support and identifying opportunities to enhance technology platforms.-
Support Account Managers with pre-sales activities, including demos, quotes, and customer consultations.-
Maintain and optimize monitoring tools to detect and address network issues proactively.-
Provide guidance to clients on technical solutions, industry best practices, and business transformation strategies.-
Work closely with internal teams to escalate issues, provide expertise, and share best practices.-
Evaluate and enhance existing service offerings to improve efficiency and effectiveness.
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