Facilities Management - Account Coordinator Account Coordinator
Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work locationKey Responsibilities: Executes the operational processes for work order management and service partner follow up.
Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, quote preparation, problem resolution, and post-service activities. Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed.
Works with Managers or Trade Specialists on resolution of problems. Communicate with clients and service providers daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems. Works with internal groups (Support Center, Supply Chain Management, Energy Management System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.
Works with client and service provider personnel to maintain and troubleshoot system access and usability. Provides required reporting, data, and dispatch updates for assigned client(s Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing.
Performs other duties, activities, or projects as assigned. Manages client specific programs such as landlord, warranty, dark locations, etc. Supports Digital & Technology development by providing user acceptance testing for system releases. Monitors/updates mismatch reports to validate API accuracy.
Administers Tech onsite do not exceed requests (secondary Service Provider Invoice collection and auditing. May require participating in afterhours call rotation for dispatching and following up on afterhours emergencies.Key Requirements and Technology Experience: Knowledge of customer service principles and practices.
Proficiency with MS Office (Outlook, Excel, Word) and other systems. Demonstrated professional verbal and written communication skills. Familiar and comfortable with making outbound calls. Able to excel in a Performance Based Culture. Required to meet weekly targets for Utilization, Number of Work Orders worked, Talk time and Actions per ticket.
High School diploma or GED (General Education Degree) required. Associates or Bachelor39;s degree preferred. Previous facilities management experience preferred. Project management or trade experience / expertise helpful. Engineering and/or Maintenance related experience/training preferred.
This role is responsible for monitoring and responding to critical alarms through device alerts, alarms, emails, and security alerts etc. Works efficiently and accurately to access the real or potential impact to client persons, property, or assets, and provide accurate and timely escalation of issues to agreed service levels, while upholding the standards and expectations of the global Incident Reporting System.Our client is a leading Real Estate Industry and we are currently interviewing to fill this and other similar contract positions.
If you are interested in this position, please apply online for immediate considerationnbsp;Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local lawsDEL