Admissions Consultant - ref. h79449003
Overview:
Company Summary
If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals.Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations.
Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.
Responsibilities:
Job Summary
The Admissions Consultant provides a professional evaluation of AAC services to potential clients and/or family members. This includes working directly with the Call Center Managers, Navigators, Director of Insurance and AAC Facility Executive Directors, Admissions Directors and Physicians to coordinate patient referrals to the assigned facility.The Admissions Consultant will review all high -risk pre-screening from the call center for approval purposes. The Admissions Consultant will collaborate with the Call Center and Utilization Review to assure accepted patients are matched with the appropriate facility based on medical necessity and financial feasibility.
Duties and Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Review and determine high-risk cases for admission to AAC facilities.
- Determine medical and clinical appropriateness and correct placement for levels of care.
- In the event AAC is not a possibility for a client, refer to the outside Business Development professionals to coordinate appropriate placement.
- Deliver the highest quality, standards of care, and productivity for internal and external clients
- Effectively follow-up with pending clients, at specified time intervals if necessary
- Exercise effective use of soft skills, including but not limited to active listening, questioning techniques, building rapport, voice and para-verbal communication, empathy and motivational interviewing
- Effectively communicate and educate on specific features and benefits a facility provides based on the clinical needs of a client.
- Meet or exceed expectations for ongoing professional development with a focus on medical and clinical knowledge.
- Assist team members with client cases, including but not limited to follow up calls, documentation, and administrative support. Attend and participate in team meetings and ongoing training & development opportunities
- Partner with multiple departments to ensure overall achievement in the mission of AAC including but not limited to: Medical Services Department, Clinical Department, Utilization Review, Outside Business Development, and Call Center
- Adhere to American Addiction Centers admission guidelines, federal regulations, and company policies and procedures. During designated times, be available by phone for medical and clinical consultations.
- Other related duties, as assigned.
Qualifications:
Education and Experience:
- Bachelor’s Degree preferred
- Current licensure, as required for area of specialty, i.e., current RN license, clinical counseling or therapy license in state of hire required within 60 days of hire date
- Two or more years of experience working in mental/behavioral health with substance use disorder and/or primary mental health disorders preferred
- Experience with at least one CRM system (preferably Salesforce)
- Strong healthcare / behavioral health (i.e. psychology, nursing, etc.) knowledge and skills preferred
- Strong goal achievement history with the ability to strategize, persuade, overcome objections and negotiate in a fast-paced environment
Required Skills and Abilities:
- Computer proficiency: strong typing skills and the ability to multi-task (type and talk)
- Ability to read and interpret written information
- Ability to write clearly and informatively
- Ability to speak clearly and persuasively in positive or negative situation, listen and get clarification, and respond well to questions
- Group presentation and customer service skills
- Passion to play an integral role in the over-arching success of the mission of AAC.
- Excellent problem solving and decision-making skills
AAC is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.
- Prolonged sitting at a desk
- Must be able to lift 15 pounds at a time
American Addiction Centers is an equal opportunity employer. American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.