Front Desk Sales Associate / Customer Service

Overview:

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Elements Massage San Mateo is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.

Our team members will earn commission for wellness plan & product sales and have opportunities to earn up to $200+/month in additional bonuses.

Our Brand Promise

To better the lives of everyone we touch.

Responsibilities:

• Create an exceptional customer service experience for all the clients every time they enter the studio.
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program and sell skincare products
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

** Please note that this is NOT a remote position.

Qualifications:

Skills:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service

Qualifications:

• Prior retail product sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Benefits: Studio Specific Benefits

• Pay starting at $17.35+ per hour - depending on experience
• Commission based on membership programs sold
• Preventative Managed Healthcare
• CalSavers Roth IRA
• A complimentary monthly massage or facial at the studio (when working 20+hours per week)

All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.