Medical Billing & Collections Generalist

OVERVIEW:

Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

JOB INFORMATION:

Summary

We are seeking a dedicated Billing Collection Generalist for our Billing Center. In this position you are responsible for the completion of special projects as assigned by the Billing Center manager (BCM) or supervisor (BCS), working directly with them to ensure all projects are handled effectively and efficiently.

• Mon - Fri scheduled shift / flex hours between 7am - 5pm
• Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval
• Must live in the US and live within 60 miles of the Rotech Location

• All manual re-billing audits are reviewed for accuracy and turned into supervisor for approval before posting, insures release of claim
• Contacts payer, patient or location as appropriate
• Documents all work done in iWorkQ via notes and patient notes in eIntake
• Ensures good communication with locations and payers
• Processes all adjustments within iWorkQ
• Processes doctor and insurance changes in eIntake
• Reports to BCC Supervisor any payer trends preventing payment
• Resolves emails from BCC Supervisor/BCM within 48 hours
• Reviews patient information in IMBS and eIntake to determine why the claim is unpaid
• Reviews patient information in IMBS to determine if an adjustment is valid
• Special Projects as assigned by the BCD with specific instructions as to how to complete and when to complete by
• Works with BCC Supervisor and Team Lead on resolution of payer and patient issues
• Performs other duties as assigned

QUALIFICATIONS:

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management, preferred
• Strong customer service background

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• General knowledge of federal payer program regulations and guidelines
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Knowledge of medical billing practices and of billing reimbursement, preferred
• Maintain confidentiality, discretion and caution when handling sensitive information
• Medical terminology, preferred
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Sense of urgency and responsiveness to physicians, location employees and patients
• Work independently and as part of a team

• Lift and carry office equipment at times around the office
• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer / tablet and or paperwork

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer / tablet
• IMBS system

ROTECH INFORMATION:

• 401k
• Medical, Dental and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Overtime Pay for Non-Exempt Hourly positions
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.