Customer Service Representative

We are in the process of recruiting a Customer Service Representative to join our client's team in the south metro, Minnesota area. This role offers a contract to hire employment opportunity, ideal for individuals with a knack for high volume customer service and administrative tasks. As a Customer Service Representative, you will be pivotal in handling customer inquiries, maintaining accurate customer records, and processing applications. Responsibilities:

• Respond to customer inquiries promptly and professionally, providing solutions and assistance as needed.
• Ensuring all information is up-to-date and correct.
• Adhering to data privacy and security guidelines.
• Monitor customer accounts routinely, taking appropriate action when necessary.
• Handle administrative and clerical tasks, contributing to the smooth functioning of our operations.
• Ensuring all data is entered accurately and efficiently.
• Act as a live phone operator, assisting customers with general questions or concerns up to 50-100 calls per day.
• Support project execution by performing related clerical tasks as assigned.
• Utilize Microsoft Word and Outlook to manage email correspondence and document creation.
• Maintain a high standard of customer service, ensuring all interactions are handled with professionalism and courtesy.
• Proficiency in Microsoft Word and Microsoft Outlook is essential for the role.
• Proven experience in a call center customer service environment.
• Excellent communication skills and ability to handle both inbound and outbound calls efficiently.
• Strong ability to perform clerical duties such as filing, typing, and managing correspondence.
• Experience with email correspondence, responding to customer inquiries and concerns promptly and professionally.
• Ability to provide exceptional customer service, including handling customer complaints and resolving issues.
• Previous experience as a Customer Service Representative would be an advantage.
• Excellent problem-solving skills and ability to think quickly under pressure.
• Strong multitasking abilities to handle multiple customer inquiries simultaneously.
• Excellent interpersonal skills and ability to build rapport with customers.
• Willingness to learn and adapt to new technologies and systems.
• Strong organizational and time management skills.

Apply with your resume and call Madison for additional details at 952-831-6020.