Electrical Service Dispatcher

Our client is seeking talented and ambitious candidates who understand the importance of providing top-notch customer service to join our team as a Dispatcher.

• Manage all incoming and client follow up calls and follow ups.
• Manage all generator contracts.
• Manage scheduling calendar for all service calls
• Enter all new client information into Service Fusion, update any existing customer software files.
• Plan and facilitate the schedule effectively and efficiently while providing first class service to our customers.
• Working in an upbeat, fast paced environment where your multi-tasking and logistical skills will be put to test.
• Communicating with, supporting, and scheduling technicians to all their jobs
• Using strategic thinking and teamwork skills to ensure customers receive 5 star service.
• Following up with customers to determine satisfaction levels.
• Respond to all messages left overnight.
• Forecast workload schedule.
• Follow up on all pending and recommended work with client.
• Maintain database of clients information
• Manage client inquiries via phone, online or email and respond in timely manner.
• Review work orders for completion and accuracy.
• Provide all necessary instruction and information regarding jobsites to those performing the work.
• Facilitate meetings to review schedules.
• Determine work needed and priority communicate to owner to create a plan based on estimate number of hours required for the project.
• Prepare and facilitate weekly scheduling meetings.
• Ensure all paperwork is fully completed by electricians after the completion of a job.

QUALIFICATIONS & REQUIREMENTS:

• 2-3 years or experience as a dispatcher or scheduler and in administrative support for an electrical company preferred.
• High school or equivalent (Required)
• Valid drivers license required
• Customer service experience required
• Proficient in data entry
• Minimum 2 years of office administration experience
• Professional and empathetic phone demeanor
• Outstanding communication and organizational skills as well as attention to detail.
• Solution oriented with the ability to remain patient and empathetic.
• Able to analyze a situation quickly and prioritize based on company guidelines.
• Strong, applicable knowledge of Microsoft Office programs such as Outlook, Word and Excel

This is a full-time position. 5 Days and 40 hours of work are Monday through Friday, 8 a.m. to 5:00 p.m with an hour lunch

Additional Eligibility Qualifications

None required for this position.

AAP/EEO Statement

Worker with Disabilities needing assistance applying please feel free to call the HR Office at (844)765-5407 ext 100.