Irvine - Channel Program Coordinator

Who we are:

This dual commitment to ongoing innovation in technology along with unwavering partner support ensures we provide top-notch quality, dependability, and stability for both our direct customers and our network of resellers.

What you will be doing:

You will work closely with internal teams and external partners to streamline processes, track program metrics, and enhance partner relationships.

What your primary responsibilities will be:

• Assist in the development, implementation, and management of channel partner programs. Monitor program performance and make recommendations for improvements.
• Act as the primary point of contact for channel partners. Address partner inquiries, provide support, and foster strong relationships to enhance partner satisfaction and performance.
• Collaborate with marketing, sales, and product teams to ensure program materials, resources, and updates are effectively communicated to partners.
• Track and analyze program metrics and partner performance. Prepare regular reports and dashboards to provide insights and recommendations to management
• Organize and coordinate partner events, webinars, and training sessions. Ensure events are executed smoothly and align with program objectives.
• Maintain up-to-date program documentation, including partner agreements, training materials, and program guidelines.
• Identify areas for process improvement and work with internal teams to streamline program operations and enhance efficiency.
• Assist in the development and delivery of training materials and resources for partners. Provide ongoing support to ensure partners are well-equipped to succeed.

What you will need:

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: 2+ years of experience in a channel program, partner management, or related role. Experience in Surveillance industry is a plus.
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software.
• Analytical mindset with the ability to interpret data and generate insights.
• Ability to work collaboratively in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Proactive and self-motivated with a positive attitude.
• Strong customer service orientation.
• Ability to manage multiple priorities and meet deadlines.

Physical Demands:

• Must be able to remain in a stationary position 50% of the time if needed
• May be required to stand for long periods of time
• Constantly operates a computer and possibly other work related machinery
• Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine including repetitive motions
• Constantly receiving detailed information through oral communication
• Constant talking, expressing, or exchanging ideas by means of verbal communication
• Constant clarity of vision at near and/or far distances
• May be exposed to outdoor weather conditions and noise levels

Why do you want to work for us?

We are a culture built on taking care of each other, our customers, and above all else – offering a solution that works for all.

In addition, we offer the below benefits:

• We offer full benefits (medical, dental, vision, life insurance) to make sure you take care of yourself and your family
• A retirement contribution plan to make sure your future is taken care of
• Parental leave when you have a new baby because let’s be honest, we all need some extra sleep and cuddle time with a newborn
• Paid Time Off to spend a day at Disneyland, sip cocktails by the beach, or maybe even just veg out in front of the TV
• Paid Holidays because we believe in celebrating the important milestones in our country (plus some added time off to hang with loved ones or rest)
• An overly excited (but well-intentioned) HR Manager who will welcome you to the team with open arms