Spa Concierge - Hotel Polaris

Overview:

Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities:

• Act as an ambassador of Hotel Polaris and the Spa by warmly greeting and welcoming guests, ensuring they feel valued and appreciated.
• Schedule appointments with accuracy, and handle guest questions and concerns in person, via phone, and email with professionalism and courtesy.
• Manage the flow of communication via phone, email, and face-to-face, ensuring all inquiries are responded to in a timely manner.
• Provide guests with a tour of our facilities, including assistance with lockers, spa robes & slippers, and offering them beverages.
• Ensure the spa is neat, prepared, and fully operational for the day.
• Stock supplies for guest use, as well as retail and professional use.
• Educate guests about our spa services and retail products, assisting them in making informed choices.
• Check-in guests using our SpaSoft software, provide them with intake forms.
• Utilize our POS system to check out guests and process retail merchandise transactions with attention to detail.
• Thorough comprehension of our spa services and home care/retail products, educate guests and assist them in making informed choices.
• Assist in maintaining the cleanliness and tidiness of all spa areas, ensuring a serene environment for guests.
• Maintain policies, youth consent, and intake forms.
• Place pre-orders for food items, retrieve orders from the food outlet, arrange elegant table settings for groups, and serve beverages for guests, enhancing their relaxation experience.
• Assist providers in setting up and flipping treatment rooms if necessary, ensuring appointments start on time.
• Complete beginning, throughout the day, and end-of-day procedures checklists daily, ensuring the spa is secure and ready for the next day.
• Actively promote the spa and salon services, retail products, and promotions.
• Practice flexibility in covering shifts.
• Assist in all areas of spa operation as requested by management.

Qualifications:

• High school diploma or equivalent (GED or two to three years related experience and/or training; or equivalent combination of education and experience).
• Prior experience in spa reservations and hospitality is preferred.
• A minimum of one (1) year of customer service experience is required.
• Ability to work independently with a high degree of accuracy and attention to detail.
• Enjoy interacting with people and multi-tasking at a fast pace while ensuring accuracy and efficiency.
• Must be able to read, write and speak English.
• Must have strong computer skills and working knowledge of Microsoft Office programs.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Application deadline: This job posting will close on 1/15/2025 or until the position has been filled.

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