[ref. e05554721] IT Support Associate

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for an IT Support Associate in Irvine, Ca.

Position Summary: The Associate

• IT Support role supports the streamlined operation of the company's IT Support team.

• Responsible for Tier I and II hardware and software support.
• Provides technical advice, guidance, and informal training to internal customers.
• Troubleshoots and restores standard technical services and equipment by analyzing and diagnosing symptoms to identify and implement root-cause problem resolution.
• Responsible for the setup, testing, installation, and administration of laptop computers, handheld/mobile devices, printers, software, and peripherals.
• In addition to the above, this individual will identify, implement and support physical staff moves, IT inventory management, and assist with shipping and receiving processes for the IT department.

This individual will work independently and as a part of the greater IT team, liaising and supporting all company locations. Responsible for the maintenance and enforcement of all corporate IT policies and standards. Openly shares information and can quickly establish and sustain professional relationships, trust, and credibility.

• Serve as the first point of contact for IT support issues, requests, and questions
• Complete computer hardware and software audits; determine system improvements, recommend and implement approved changes
• Configure, test, and install end-user technologies (e.g. laptop computers, Smartphones, software and printers)
• Improve customer service quality and responsiveness by studying and evaluating processes, review service metrics to recommend appropriate changes
• Ensure consistently high levels of customer satisfaction at all levels within the company
• Establish and build relationships, trust, and credibility at all levels of the organization•

• Participate in various technology implementation projects
• Lead staff equipment moves/relocations
• Manage IT storage areas and inventory
• Irvine site IT shipping and receiving management

• 2-4 years of hands-on experience supporting a corporate environment with 300+ employees
• Associate's degree in computer science, Engineering, Technology Management, or related discipline preferred. Equivalent experience is acceptable.
• Analytical, problem solving, and end-user support within an Information Technology organization.
• A genuine passion to deliver a high-level of customer service and quality is required.•

• Excellent time management skills. Self-directed with the ability to work independently to meet deadlines and produce quality work.
• An overarching attention to detail in the face of strict deadlines.
• Excellent communication skills (verbal and written).

Pay rate is 28-34/hr DOE.