Sales Manager, Luxury and Entertainment

Location:

This position is located at our (corporate office / property XXXXX) in (Place), (Country).

Overview:

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures, and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:

• Invest in individuality – fostering an environment where each person can push boundaries, take risks, and challenge norms.
• Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into exciting new ventures.
• Act like owners – taking charge, leading by example and an immense sense of pride in our work.
• Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.

The Sales Manager will report directly to the Director of Sales.

This position has an annual compensation rate of $90,000.

Responsibilities:

• Identify potential areas of business in Corporate, and Leisure markets
• Develop and maintain relationship with key accounts
• Explore new sources of business by developing new contacts
• Travel to attend major trade shows (GBTA, ACTE, IMEX, Virtuoso Travel Week, LE Miami and sales trips).
• Plan sales trips to key markets and accounts to maintain relationships and improve Aman New York market share
• Adhere to budget guidelines when considering travel plans and client recognition
• Lead and manage sales coordinator -- motivate, monitor, and maintain daily activities and progress
• Achieve (and exceed whenever possible) goals as outlined in annual reviews relating to designated market segments.
• Monitor own accounts’ monthly production
• Oversee and maintain the hotel database (Opera S&C, NextGuest) and ensure it is kept in order.
• Consistently quote rates to help achieve the hotels’ occupancy, average rate, and RevPAR goals
• Contract and draft proposals
• Assist Global office with strategic planning, market segment growth and new account generation.
• Initiate, and coordinate all aspects of familiarization groups for Aman New York as needed.
• Conduct on-site inspections for existing or prospective corporate / commercial accounts, travel agents, travel influencers, decision makers and end users
• Be aware of current market trends and supply competitor activity information to the Director of Sales
• Ability to maintain complete knowledge of hotel offerings and comply with all the hotels departmental policies, procedures, Standard Operating Manuals, Checklists and Job Duties as provided by the hotel.
• Prepare weekly sales reports
• Promote other Aman Hotels whenever possible
• Attend daily sales briefings, weekly revenue meetings, and monthly sales meetings
• Self-motivator, positive, inclusive, genuine, innovative, engaging, and energetic personality
• Ability to analyze and resolve problems exercising good judgement and courteous genuine service with guests and fellow compassionate hosts.
• Ability to work flexible hours, including weekends, holidays, and evenings if necessary.
• Participate in any projects as assigned by the Director of Sales
• Perform any other reasonable duties as required by the Director of Sales

Qualifications:

• 3 years' experience in hotel sales preferably in a luxury hospitality environment
• Has experience in Consortia, Corporate and/or Group sales
• Proficient in Microsoft Excel
• Excellent organizational skills and the ability to multi-task and prioritize accordingly
• Must hold an undergraduate degree or equivalent in a relevant field – communications, events, catering, hospitality, or sales
• Excellent computer skills in Microsoft office applications including by not limited to Word/Excel/PowerPoint and ability to quickly learn new software or hardware
• Solid knowledge of food & beverage and, sales, catering and/or event field
• Sensitive and inclusive to all cultural nuances
• Excellent communication skills, both written and verbal in English, multi-lingual is a plus
• Able to handle a multitude of tasks in an intense, fast paced environment.
• Excellent communication skills with the ability to work under pressure and with various stakeholders
• Ability to always maintain a clean and professional appearance as per company policies
• Ability to stand for extended periods of time, lift, push, items, equipment, and packages of up to 50lbs.
• Ability to maintain complete knowledge of hotel offerings and comply with all the hotels departmental policies, procedures, Standard Operating Manuals, Checklists and Job Duties as provided by the hotel.
• Ability to analyze and resolve problems exercising good judgement and courteous genuine service with guests and fellow compassionate host.
• Ability to work flexible hours, including weekends, holidays, and evenings if necessary.