Customer Service Representative

This Customer Service Representative position is based in the Manassas, Virginia region and is a short-term temporary employment opportunity.

• Manage and place incoming telephone calls
• By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
• Receive and send written business correspondence
• Offer friendly, accurate customer service in a timely fashion comprehensive knowledge of email
• Ability to interact effectively with internal and external partners and clients/customers
• No stranger to performing extensive research to resolve complex customer inquiries
• Knowledge of Customer Relationship Management (CRM) systems
• A consistently positive approach to your work that is rooted in a businesslike professionalism
• Excellent customer service and office administrative skills
• Proficiency with Microsoft Office applications
• 2+ years' experience of proven performance in a goal-driven customer-focused environment desired
• Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
• Strong communication skills, both verbally and in writing