IT Systems Engineer

placeRaleigh calendar_month 

About the Practice:

Lightwave in Raleigh, NC was founded in 2016, is a high-growth company building the group model for the future of the dental industry. Lightwave is passionate about doing things the right way with a tight focus on high quality, core values, and taking care of their people.
Lightwave is a dental leadership organization that focuses on partnering, training and developing dentists as the natural leaders of the dental practice. Lightwave helps dentists launch their careers, supports dentists leading high-growth dental groups, and assists doctors looking to establish their legacy as they transition into retirement.
Lightwave is solving the big problems in dentistry: retirement, management, reimbursements, and partnership by providing the benefits of a group while preserving the essence of private practice. Lightwave currently supports over 80 dental offices in 4 states.

For additional information, please visit lightwavedental.com. Follow us on LinkedIn, Facebook, and Instagram.

Job Description:

Hybrid in Virginia or North Carolina

The IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting our organization's IT systems. This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams.

The ideal candidate will be proactive, detail-oriented, and capable of working in a fast-paced environment.

Responsibilities:

  1. System Design and Implementation:
  • Collaborate with the IT team to design and implement robust, scalable, and secure IT systems.
  • Evaluate and recommend hardware and software solutions to meet business requirements.
  1. Infrastructure Management:
  • Administer and maintain servers, networks, and other IT infrastructure components.
  • Monitor system performance, troubleshoot issues, and optimize system resources.
  1. Security and Compliance:
  • Implement and enforce security measures to safeguard the organization's data and IT assets.
  • Ensure systems comply with industry standards and regulations.
  1. Troubleshooting and Support:
  • Provide technical support to end-users and resolve IT-related issues in a timely manner.
  • Collaborate with the helpdesk team to escalate and resolve complex problems.
  1. Documentation:
  • Create and maintain comprehensive documentation for system configurations, processes, and procedures.
  • Keep documentation up-to-date to facilitate knowledge sharing and training.
  1. Collaboration:
  • Work closely with other IT teams and departments to understand business needs and provide effective IT solutions.
  • Participate in cross-functional projects to ensure seamless integration of IT systems

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as an IT Systems Engineer or similar role.
  • Strong knowledge of system and network administration, including proficiency with operating systems, virtualization, and cloud technologies.
  • Familiarity with security best practices and the ability to implement and manage security measures.
  • Excellent problem-solving and communication skills.

Preferred Skills:

  • Certifications such as MCSE, CCNA, or AWS Certified Solutions Architect.
  • Experience with scripting and automation tools.
  • Knowledge of ITIL framework

Benefits Offered:

In return for providing an excellent employee and patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.

Salary Range: $80,000- $100,000

Telecommute: true

Travel: 50%

Requisition Number: 2024-13688

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