Sales Support Specialist
King of Prussia
Overview:
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management.As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page: https://www.imagefirst.com/company/
Responsibilities & Qualifications:
Responsibilities- Provide administrative support to the sales divisions, including account set up, pricing updates, and cost analysis to support a growing sales organization currently with 100 sellers
- Provide reporting, data analysis and support to expedite workflows, automate processes, and improve the precision of manual processes where needed
- Document all data and reporting processes
- Processing, managing, reviewing, auditing and reporting on new customer contracts
- Assist in the management of multi-location accounts, pricing and contracts
- Perform document management, including scanning, uploading and filing
- Maintain core business application through data entry & customer account maintenance
- Generate and update various reports as assigned
- Oversee and optimize sales platforms, including CRM and territory planning software, to drive efficiency and effectiveness
- Front line support of inbound requests from Sales and Service divisions
- Respond to incoming calls and website inquiries, effectively engaging with potential new business opportunities and collaborating with the sales team
Requirements:
- Positive, customer service-oriented role
- Strong written and verbal communication skills
- Able to navigate competing priorities
- Must enjoy a fast paced, deadline driven work environment
- Experience with Excel, Word, Sharepoint & Docusign
- Familiarity with sales support systems and processes a plus
- 2-5 years’ experience
- Must be available until 6 pm on select evenings to accommodate business needs
Company Values & Benefits:
Required Competencies:
- Be Respectful: Value all we come in contact with
- Be Remarkable: Create a positive moment with every interaction
- Be Safe: Keep ourselves and those around us safe
- Be Honest: Be guided by truthfulness in all we do
Benefits:
- Competitive pay
- Medical, Dental, Vision
- Pet, Legal, and Hospital Indemnity Insurance
- 401k (match)
- Paid Time Off Package
- Great company culture
- Collaborative team environment
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.We are fueled by the talent, passion, and diversity of our associates.
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