Medical Front Desk, Patient Coordinator (PRN)

Overview:

Front Desk, Patient Coordinator (PRN) will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf.

Responsibilities:

• Welcome all patients and their family members into the imaging center.
• Make patients and all visitors feel comfortable.
• Anticipate and attend to the needs of patients.
• Check patients in.
• Answer the telephone.
• Route incoming calls to the appropriate party.
• Schedule patient appointments.
• Collect balances from patients’ financial responsibility at the time of service.
• Perform other front office/desk duties as necessary.

Qualifications:

Education:

• High School Diploma or equivalent

Prior Experience:

• 0 - 2+ years of experience working in a front desk, customer support role or hospitality field

Special Qualifications:

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills/Experience:

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree

Company Message:

About MedQuest Associates

In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, x-ray, and positron emission tomography (PET) scans, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.

To learn more, visit www.MQImaging.com.