Business Operations Manager - Palo Alto
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Contractors must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient's rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Contractors must perform all duties and responsibilities in accordance with the C- I-CARE Standards of the Hospital.
- Collaborates with department leadership and front line staff to achieve operational improvements and provide optimum quality of care for patients.* Develops and maintains operational and program policies and procedures which are compatible with the function and objectives of the department and the division and meets all external compliance requirements.* Coordinates the development and monitoring of internal systems compatible with overall division needs to ensure correct coding and charge capture.* Analyzes volume, revenue, cost, quality, productivity, and customer satisfaction trends to drive volume, growth, and profitability.* Job Description
- continued* Ensures cost control and appropriate revenue enhancement.* Establishes and maintains performance standards, service excellence, and operational efficiency and meet all regulatory requirements.* Establishes and maintains relationships with community partner organizations and/or vendors to build effective, collaborative workflows.
Oversees contractual processes and insures performance metrics are met with contract partners.* Controls supply inventory, storage, and usage.
Ensures that equipment is maintained in an appropriate manner.Recommends equipment and service contract purchases.* Analyzes space needs, recommends and manages space renovation projects to meet programs and/or volume growth.* Manages the day-to-day operations of the assigned department.* Participates in capital and operational budget preparation process.* May manage a variety of department-wide projects and/or lead or serve on cross-department teams on projects impacting other departments or directorates.* May perform supervisory functions by interviewing, selecting and providing training for new staff; makes recommendations on personnel actions; evaluates subordinates' performance; determines the need for and initiates disciplinary action in order to ensure adequate and competent staffing for the department.* Evaluates compliance and implements improvements, when necessary, to maintain compliance with The Joint Commission, Title XXII, CMS, CDPH, and other regulatory agencies or policies.