Clinical Trials Client Account Handler
Our Bowring Marsh division is seeking candidates for the following position based in our Norwich office:
Clinical Trials Client Account Handler
With 10 offices in the United Kingdom, Ireland, Continental Europe, Asia, the Middle East, Latin America, United States and Bermuda, our Bowing Marsh teams cover a range of Insurance products across the following areas: Property, Casualty, Terrorism, North American Property, Life Sciences and Mining.
What can you expect?
Fantastic opportunity to become part of a growing broking team in Bowring Marsh, Norwich, working on the Clinical Trials product line, delivering quality professional advice to clients, colleagues and marketsThe successful candidate will provide support to Bowring Marsh Norwich and Dublin based colleagues in servicing a large multi-national portfolio of business.
What you will be rewarded with:
We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
We will count on you to:
Liaise accordingly with Insurers to arrange market documentation from Insurers for retail/producing offices.Review market documentation with strict attention to detail.
Build strong working relationships with clients.
Organise and prioritise work effectively.
Finalise subjectivities from retail/producing offices and distributing the information to respective Insurers/Reinsurers
Provide day to day client support and service with prompt responses.
Execute policy amendment requests from retail/producing offices to Insurers/Reinsurers
Handle matters regarding premium billing and reconciliation for the Client and Insurers/Reinsurers
Handle basic communications with retail/producing offices and with underwriters
Effective control and management of internal targets in respect of Workflow/Contract Certainty/Premium Warranties / Payments/MRCE Workflow/ Late Signings
Work collaboratively with other Bowring Marsh colleagues / offices as required
Monitoring and tracking of MRCE documents
Maintain comprehensive and accurate files and records of the negotiating process including file note of meetings and telephone conversations as well as complying with Bowring Marsh standards
What you need to have:
Excellent interpersonal skills, ideally with experience of dealing with internal and external clientsAn interest in improving service and performance
The ability to understand the needs and objectives of internal and external clients and execute accordingly
The flexibility to adapt different approaches or styles to situations
Ability to plan prioritise and complete work within strict timeframes
Ability to work under pressure
Ability to cope with cyclical nature of the business
What makes you stand out:
Previous insurance based experienceCII Qualifications
About Marsh
Marshis the worlds leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business ofMarsh McLennan(NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people.With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses:Marsh,Guy Carpenter,MercerandOliver Wyman. For more information, (link removed), and follow us onLinkedInandX.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at (e-mail removed)
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one anchor day per week on which their full team will be together in person.office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
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