Medical Receptionist

This role is crucial to delivering exceptional customer service to our patients and supporting our healthcare professionals.

Responsibilities:

• Respond to all incoming patient calls and inquiries promptly and professionally.
• Manage patient check-in and check-out processes to ensure smooth patient flow.
• Schedule follow-up appointments for patients as per healthcare provider recommendations.
• Keep track of upcoming patient appointments and send reminders to ensure no missed appointments.
• Maintain and update patient medical records with high accuracy.
• Utilize Electronic Medical Records (EMR) system to record and retrieve patient information.
• Understand and use basic medical terminology to effectively carry out receptionist duties.
• Ensure patient privacy by managing sensitive information in accordance with regulations.
• Assist with other administrative tasks as required to support the smooth running of the healthcare facility. • Proficiency in managing Patient Medical Records
• Demonstrable experience with Medical Records handling
• Familiarity with EMR - Electronic Medical Records system usage
• Understanding of Basic Medical Terminology
• Previous experience with Receptionist Duties
• Excellent communication and organizational skills
• Ability to maintain patient confidentiality
• Proficient in Microsoft Office Suite
• Strong multitasking and time management skills
• Ability to work in a fast-paced environment
• High school diploma or equivalent
• Previous experience in a healthcare setting preferred
• Customer service experience is a plus
• Ability to work well in a team environment
• Strong attention to detail