GNOC Tier II Tech Incident Management
Accord Tecnologies.Inc Springfield
GNOC Tier II Tech Incident ManagementSpringfield VA (look for nearby candidates)Onsite position Visa type: W2 contract DESCRIPTION The Tier 2 network technician will support the installation and maintenance of the client Local Area Network (LAN) Wide Area Network (WAN) devices.
Respond to and resolve incident tickets. Provide support to Tier 3 network engineers for incident management and projects (site surveys and coordination and installation of new equipment. Coordinate network operations, maintenance, repairs, or upgrades.
Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and inventory. Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs)) Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the exiting network.
Ensure that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks. Leverage various network tools to quickly identify and isolate customers impacting events on the network.
Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents. Diagnose house and software problems and replace defective components. Support Operations and maintain activities and administer networks including hardware, system software, applications software and all configurations.
REQUIREMENTS Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Bachelor's and 6 years, Masters and 4 years, Associate's and 8 years or a HS diploma and 10 years of experience that can be a combination of work history and education.
Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2. Additional required qualifications include: Knowledge of Cisco Internetwork Operating System (IOS), Juniper JUNOS, Brocade and Foundry Operating System (OS). Layer 1, 2, and 3 network experience. Familiarity (doesnt need to be an SME) with Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Router Redundancy Protocol (VRRP), Hot Standby Router Protocol (HSRP), Multiprotocol Label Switching (MPLS), Label-switched Path (LSP), and Generic Routing Encapsulation (GRE).
Respond to and resolve incident tickets. Provide support to Tier 3 network engineers for incident management and projects (site surveys and coordination and installation of new equipment. Coordinate network operations, maintenance, repairs, or upgrades.
Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and inventory. Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs)) Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the exiting network.
Ensure that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks. Leverage various network tools to quickly identify and isolate customers impacting events on the network.
Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents. Diagnose house and software problems and replace defective components. Support Operations and maintain activities and administer networks including hardware, system software, applications software and all configurations.
REQUIREMENTS Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Bachelor's and 6 years, Masters and 4 years, Associate's and 8 years or a HS diploma and 10 years of experience that can be a combination of work history and education.
Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2. Additional required qualifications include: Knowledge of Cisco Internetwork Operating System (IOS), Juniper JUNOS, Brocade and Foundry Operating System (OS). Layer 1, 2, and 3 network experience. Familiarity (doesnt need to be an SME) with Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Router Redundancy Protocol (VRRP), Hot Standby Router Protocol (HSRP), Multiprotocol Label Switching (MPLS), Label-switched Path (LSP), and Generic Routing Encapsulation (GRE).
Familiarity with Microsoft Visio and ServiceNow.
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