Complaint Service Manager
Job Description
Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, were transforming our industry.
As the world leader in lighting, were constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, were breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!
Signify is proud to be a leader in climate action, acting in line with the latest climate science. We are committed to reaching net zero greenhouse gas (GHG) emissions by 2040.
Were on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!
What youll do
Drives for high levels of customer satisfaction at optimal cost and maintains customer relationships
Ensures timely and accurate execution in solving warranty related complaints through optimal deployment of Field Support Technicians
Adequate use of 3rd party network to fulfil field service activities and WA related activities
Differentiates and offers Signifys services propositions to the customers independently or in support of Sales in the Market.
Participates in new projects during installation, commissioning and acceptance testing as required or in support of System Center. Manages the Customer Services function's cost in line with Market AOP
Provides custom training to customers upon request
Develops and ensures high level of functional capabilities of Customer Services employees and manages pipeline of talents.
Implementation of transition and expectation meeting from Client for Life (CLF)
Your qualifications
Lighting applications, solutions and field services business knowledge
Systems & Services Improvement
Financial acumen and commercial awareness
Standard practices and guidelines
Customer centricity
Motivator and good training skills
Collaboration, execution, and change management
Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.
What youll get in return
Were offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry.You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.
See#SignifyLifethrough the eyes of our employees!