Medical Scheduler

This role offers a short term contract employment opportunity.

Responsibilities:

• Effectively manage and schedule patient appointments using our electronic health record system.
• Communicate with patients through phone, email, or in person to arrange or adjust appointments.
• Handle patient inquiries about services, costs, policies, and schedules, ensuring a high level of patient service.
• Keep patients’ insurance details updated and work with the billing department to resolve any insurance claims when needed.
• Actively manage waiting lists and handle emergency and last-minute appointments effectively.
• Provide patients with accurate and timely information regarding their appointments.
• Assist in managing patient records, ensuring the confidentiality and security of the information.
• Collaborate with doctors and other medical staff to coordinate schedules effectively.
• Maintain an updated knowledge of each doctor’s scheduling guidelines, patient needs, and clinic procedures.
• Answer inbound calls, helping to resolve customer inquiries and assist patients as needed. • Minimum of 2 years of experience in a similar role within the Healthcare or NHS sector.
• Proficiency in using EHR (Electronic Health Records) System.
• Experience with answering inbound calls in a professional manner.
• Ability to assist patients with scheduling and rescheduling appointments.
• Strong customer service skills, preferably within a call center environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Knowledge of medical terminology would be advantageous.
• Proficient in Microsoft Office Suite, especially Excel and Word.
• High level of accuracy and attention to detail.
• Strong organizational and time management skills.
• Must adhere to patient confidentiality and data protection regulations.
• Ability to work effectively both independently and as part of a team.