Customer Service Representative
Provide overall phone customer service for insureds, agents and internal company personnel. Responsible for performing different policy level transactions (example: cancellations, policy changes) as instructed and within level of authority. Participate in team projects as instructed and necessary to maintain First Class customer service.
location: Sarasota, Floridajob type: Permanent
salary: $45,000 - 48,000 per year
work hours: 8am to 5pm
education: High School
responsibilities:Completes customer's transactional requests within applicable policies and identifies opportunities requiring a transfer to another area. Responds to customer questions accurately demonstrating expertise and knowledge of products and processes.
Actively listens to customer issues or questions showing interest and displaying empathy for the caller's situation. Reads, analyzes and interprets procedures and documents. Remains current on new marketing campaigns in order to respond appropriately to marketing related inquires using all available resources/tools.
Solves practical problems and deal with a variety of concrete variables. Reports discrepancies in procedures and policy details to management, as necessary. Interprets a variety of instructions furnished in written, oral, or diagram form. Performs other duties as required.
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qualifications:High school diploma or equivalent. 1-3 years of related experience and/or training, agency experience preferred. Some college or post-secondary training in business operations or insurance is strongly preferred. Experience using Microsoft office products.
Must be detail-oriented and possess good interpersonal and problem-solving skills. Must be flexible and able to adapt in a changing business environment with minimum supervision. Must be willing to work flexible schedules to support multiple time zones.
Must possess strong communication, organizational and teamwork skills.
skills: Not necessary but preferred Agency background &/or Agent license (220 or 440 license preferred)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.