Digital Project Manager, Remote

This position focuses on technical project management, ensuring smooth operations of organic marketing campaigns while supporting technical and organizational needs.

The ideal candidate will have a detail-oriented mindset, excellent organizational skills, and technical acumen related to websites and project management tools. This role is both internal and client-facing and you will work closely with cross-functional teams to facilitate project success.

Success in our agency requires a mix of hard and soft skills, and we’re looking for someone eager to contribute to a collaborative, communicative, and highly effective team.

This position is remote.

What to expect as the Digital Project Manager:

• Your team = Client Services
• Your supervisor = Client Services Manager
• Your day = ~9 am EST start; daily team stand-ups; a mix of deep work, internal meetings, and client calls (manage your work blocks to maintain uninterrupted time, but anticipate daily triage and shifting priorities); wrap up 5-6 pm EST based on team needs.
• Your responsibilities = (see below)
• How you’ll be managed = 1:1s w/Supervisor; bi-annual or quarterly performance reviews; career development; onboarding; personalized training; continuous feedback, coaching and recognition.
• The culture = our team is constantly curious about the industry, clients, team, and self; dedicated to achieving results, being reliable, and establishing trust; kind to each other and the world with honest communication, inclusive decision-making, a positive attitude, and a growth mindset.

We’re looking for someone to enhance and add their unique experiences and perspective to our team, not just to fit in!

Requirements

• Actively monitor project progress, identifying and prioritizing issues and risks.
• Utilize project management tools like Asana and Monday.com to create, assign, and track tasks.
• Review and verify daily tasks to ensure alignment with project priorities.
• Stage agendas for team meetings and record action items, ensuring they are translated into clear, actionable tasks.
• Assist in time tracking, verifying hours logged, and gathering inputs from team members to ensure accuracy.
• Oversee technical tasks, identifying potential website or technical issues, creating tickets, and escalating as needed.

• Monitor Slack channels and email threads to identify high-priority issues and ensure timely responses.
• Verify that team members have the resources and information required to complete their tasks.
• Conduct daily stand-ups and facilitate standing meetings to ensure alignment across teams.
• Support team members in scoping projects, forecasting needs, and developing roadmaps.

• Identify technical issues in client accounts and websites through QA and monitoring of Google Search Console issues; will be trained to recognize and document these issues and upload them as dev tickets for implementation.
• Coordinate with team members to assign technical priorities and track resolution progress.
• Assist with scoping technical projects, creating roadmaps, and estimating timelines.

• Help maintain organized records of meeting notes, action items, and project documentation.
• Contribute to internal process improvement by refining project management practices.
• Assist in creating templates and standard operating procedures for project workflows.

REQUIREMENTS

Here’s a comprehensive list that incorporates all the specified items from both lists, ensuring full alignment:

Experience and Skills Required:

• Experience: 3-5 years of proven work experience in project or account management, preferably in a digital agency or comparable environment.
• Customer Service & Account Management: Strong experience in building and maintaining client relationships with a focus on meeting and exceeding service standards.
• Technical Skills: Familiarity with website development basics, troubleshooting, ticketing systems, and the ability to identify and address technical challenges.
• Project Management Tools: Proficiency in tools such as Monday.com, Asana, Jira, Excel, or comparable platforms for task management and workflow organization.
• Online Marketing Tools & Media Platforms: In-depth understanding of digital marketing tools and media platforms, with the ability to apply them effectively.
• Creative Processes: Awareness of creative processes and techniques, including digital platforms and strategies.
• Organizational Skills: Strong ability to manage priorities, workflows, and resources, with a proven track record of handling multiple projects simultaneously and meeting deadlines.
• Presentation Skills: Experience preparing and delivering polished presentations, reports, agendas, forecasts, and roadmaps to stakeholders.
• Communication: Excellent written and verbal communication skills, with the ability to collaborate across teams and levels of management.
• Flexibility: Versatility and adaptability in managing shifting priorities and working effectively in a fast-paced, remote environment.
• Technical Proficiency: Comfortable working in macOS environments and using productivity software such as Microsoft Office and Google Suite.
• Learning Mindset: Willingness to learn new technologies independently or with guidance.
• Browser Familiarity: Understanding the differences between browsers and how they impact digital performance.
• Typing Skills: Ability to type at least 40 words per minute to facilitate documentation and communication efficiency.

Personal and Team-Oriented Qualities:

• Attention to Detail: Sharp focus on accuracy and quality in all tasks.
• Work Ethic: Integrity, reliability, and the ability to follow through on commitments.
• Adaptability: Demonstrated flexibility in adjusting to dynamic team and project needs.
• Interpersonal Skills: Respect for others, active listening, and a collaborative mindset to support team cohesion.
• Analytical Thinking: Strong problem-solving and creative thinking skills to overcome challenges and improve processes.
• Teamwork & Leadership: Capability to motivate and support others, establish high standards, and contribute to a positive and effective team culture.
• Feedback Orientation: Comfort delivering and receiving constructive feedback to foster growth and improvement.
• Work-Life Balance: Commitment to maintaining a healthy work-life balance while achieving agency goals.

Education and Legal Requirements:

• Education: BA/BS is preferred, or equivalent experience in a related field.
• Authorization: Must be authorized to work for any employer in the U.S.

This job description is provided for informational purposes only and is subject to revision as business needs require.

LANGUAGE SKILLS

Must speak, read, write, and understand the primary language(s) used in the workplace. Ability to read, analyze, and interpret general business information, including but not limited to Company policies and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as percentages and other related financial data.

REASONING ABILITY

Ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, or scheduled form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• This is a largely sedentary role that requires the use of typical office equipment, such as a computer, laptop, and cell phone.
• Physical activities frequently include bending, stooping, lifting, climbing ladders, carrying, walking, and reaching above shoulder height and below the waist. Must be able to lift at least 25 pounds independently or with assistance.
• Proper lifting and safety techniques are required.

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ambient room temperatures, lighting, and traditional equipment are generally the same as those found in a typical home office environment.

Weekly Work Schedule:

Monday – Friday, 9 AM – 5 PM. EST

Benefits

Company Benefits & Total Rewards:

• Full-Time Salary
• Flexible Schedule & Remote Work Environment
• Training & Development
• Monthly Health & Wellness Reimbursements
• Monthly Remote Stipend
• Generous Paid Time Off (Vacation, Sick & Company/Public Holidays)
• Benefit Supplement & Health Care Plan (Medical, Dental & Vision)
• Simple IRA Retirement Savings Plan with Company Match
• Family Leave (Maternity, Paternity)
• Life Insurance (Basic, Voluntary, AD&D)
• Short-Term Disability