[ref. x0294501] Human Resources Service Center Representative

Overview:

The ideal representative exhibits patience, teamwork, motivation and an upbeat attitude.

Responsibilities:

• Handle inbound calls, identifying callers’ needs, resolving issues on first contact when possible or creating requests in HR Help (case management) for additional research or follow up.
• Make outbound calls for issue resolution and follow-up.
• Assist employees and managers with Employee Self Service (ESS) and Manager Self Service (MSS) transactions.
• Input data into UKG using SOP(s), complex matrices, and other reference documents to complete organization changes, benefit, payroll, personal or job data transactions that cannot be completed through ESS or MSS.
• Supporting reorganizations and other large-scale projects that require UKG HR data processing .
• Maintain electronic employee files and I9 files. Audit of the same to ensure compliance.
• Serve as conduit for state agencies in securing/providing requested information
• Support NFI Legal team by providing documents and reports in specified formats
• Interact with third-party vendors when needed to resolve employee issues.
• Complete assigned daily, weekly & monthly audits to audit HRIS system data
• Ability and availability to work occasional extended hours including nights and weekends.
• Punctuality and excellent attendance.
• Ability to maintain confidentiality

Qualifications:

• Associate’s Degree, HR Certification or equivalent work experience required.
• 2-3 years experience in a Call/Service Center or HR team environment.
• Must have knowledge of HRIS (UKG preferred)
• Experience with Microsoft Suite/ Google Workspace
• Basic familiarity in one or more of the following areas; employee benefits, leaves, payroll.
• Exceptional customer service skills and proven ability to perform in a fast-paced, high volume environment.
• Analytical and problem solving skills.
• Organizational skills including strong attention to detail and accuracy.
• Ability to work in a team environment to achieve goals.
• Bilingual positions - Spanish is required. Both verbal and written.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.