Customer Service Dispatch Manager

We are seeking a hands-on, roll-up-your-sleeves Customer Service Manager for a recognized, world-class organization. The ideal candidate will possess a positive and patient demeanor along with exceptional communication, organizational, and leadership skills. Required Experience:

• 5+ years in customer service management
• 5+ years in dispatch management
• 5+ years in field service dispatch
• 3+ years of experience with Salesforce CRM (if not Salesforce, 5+ years of management experience overseeing 35+ employees)

Required Qualifications:

• Proven experience working with Salesforce (required).
• Experience in field service dispatch for multi-state operations.
• Managed a team of 30+ people.
• strong leadership skills with the ability to prioritize and delegate effectively.
• Proficiency in office management systems and procedures.
• Expertise in MS Office (especially Excel and PowerPoint).
• Excellent time management and problem-solving abilities.
• Attention to detail with the ability to implement new processes.
• Experience in route optimization.
• strong written and verbal communication skills.
• Organizational skills with the ability to multi-task.

education: Bachelors

Responsibilities

Essential Duties and Responsibilities:

• Manage assigned customer projects to ensure service level agreements are met, customer expectations are fulfilled, and relationships are effectively managed within the scope of the contract or project.
• Provide oversight and mentorship to Customer Service Professionals on specific project assignments.
• Supervise and oversee a fleet of 40+ drivers across 8 states.
• Ensure seamless customer request processing from initiation through completion.
• Deliver projects on time, within budget, and to quality KPIs.
• Conduct post-project reviews with support from operations management.
• Oversee project outcomes, including workload, team assignments, daily operations, and special initiatives.

• Dispatch
• Salesforce
• Vendor Management
• Internal Management
• Supervise
• Project Management
• Fleet Drivers

• Years of experience: 5 years
• Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.