Business Analyst (14-month contract)
We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work®. We're on the lookout for the best and brightest to join our team!
Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada’s leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.
Our team is empowered with enhancing the efficiency and effectiveness of our lending applications, that will modernize the way goeasy Ltd. manages our core lending business. Working with the Sr. Product Manager, and liaising with key internal Business Clients, technology teams and other client partners, the role will play a leading role in a diverse team of specialists who will build out, operationalize, and innovate across our ecosystem.
As a Business Analyst (14-month contract) you’ll leverage your analytical expertise, relationship skills and product knowledge to support internal clients and embed in technology, transforming business insights into concise deliverables and offering guidance on key product decisions.You will work collaboratively with other analysts, developers, and leaders at all levels, supporting the product development process.
What will you be doing?- Provide customer and product insights to internal data professionals, engineers, and developers responsible for designing, building, and maintaining our loan management platform across goeasy.
- Provide advice, consultancy and advocacy of our lending systems, knowledge, and standard methodologies across the organization.
- Facilitate exploration of the product solution and understand the business unit(s) and customers being supported.
- Collaborate with internal clients to identify and document business requirements and opportunities, and capture and present as epics / user stories.
- Use various problem-solving techniques (e.g., customer journey mapping, design thinking, business process mapping) and drive conversion into significant actions.
- Construct framework for test cases (manual or automated).
- Organize and oversee a repository for knowledge artifacts.
- Highly collaborative and comfortable building and growing relationships across a broad set of customers and cross functional teams.
- Possess strong analytical, communication, and problem-solving skills. Communicate topics, both technical and business to the appropriate audience.
- Ability to work in an Agile team, applying Agile tools.
- Experience with Salesforce CRM or similar.
- IIBA, similar Certification or demonstrated experience.
- A passion for customer experience, problem-solving and critical thinking.
- An understanding of UI/UX, and web technologies.
- Strong self-management, self-pacing, and organizational skills necessary.
- Experience working in the financial sector an asset, but not required.
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, between our Mississauga and downtown Toronto office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Diversity, Inclusion, and Equal Opportunity Employment:At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential.
As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.