Bilingual Lead Care Manager

Overview:

If you're driven by compassion and committed to making a meaningful difference, we invite you to join our team as a Bilingual Lead Care Manager!

As a Bilingual Lead Care Manager, you'll be a trusted guide and advocate, serving as the central support for youth and families seeking care coordination and community connections. This vital role involves close collaboration with an extended ECM team across counties, partnering with managed care plans, and building strong relationships to ensure youth and families receive the services they need to thrive.

ABOUT ECM

Enhanced Care Management (ECM) is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services and comprehensive care management.

ABOUT SENECA

Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve.

Responsibilities:

• Engage in outreach activities to enroll new clients in ECM, while building rapport with enrolled members.
• Complete a comprehensive assessment and develop a care plan for each enrolled member.
• Organize care activities and maintain regular contact with outside providers to ensure coordination, including county substance use disorder and specialty mental health providers as appropriate.
• Manage referrals, coordination, and follow-up to needed services and supports.
• Provide education and identify support needs for youth and their family or other caregivers.
• Provide services in person and/or via telehealth to meet each enrolled members’ care plan needs.
• Utilize crisis communication and de-escalation techniques as per Seneca's crisis response training. This may include intervening with the clients' behavioral program through physical management of the clients, if applicable. Training in additional crisis intervention modalities may be required.
• Engage in community outreach and identify supports and resources in the community, including building relationships with community providers.
• Complete required documentation in a timely manner.
• Attend supervision and other team meetings as required.

Qualifications:

• Education/experience requirements:
• Bachelor's degree OR
• Associate degree or equivalent + 1 year of applicable work experience OR
• High school diploma/GED + 2 years of applicable work experience.
• Applicable experience can include paid or unpaid experience working with youth or families or working in the social services field.
• Bilingual in Spanish/English
• Commitment to advancing racial equity.
• Strong written and oral communication skills.
• Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks.
• At least 21 years of age.
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.
• Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy.
• Own vehicle and current automobile insurance.
• Proof of up-to-date COVID-19 vaccination.

• Prior case management and community based experience preferred.
• Lived or family experience in navigating medical and mental health, probation, child welfare, and/or education systems and resources preferred.

Schedule:

• Full-time
• Monday - Friday: 9am-5:30pm.
• Flexibility required.
• Travel included- up to 90 miles.
• Hybrid
• Sometimes remote, sometimes in person

Benefits:

• Starting at $25.63- $28.13 per hour.
• Actual salary dependent on creditable experience above the minimum qualifications for the role.
• Salary increases each year.
• Seneca is a Public Service Loan Forgiveness certified employer.
• 5 weeks of flexible paid time off and 11 paid holidays.
• Comprehensive employee benefits package, including:
• 75% paid medical premium
• Full dental, vision, chiropractic, acupuncture, and fertility coverage
• Family leave, long-term disability, and life insurance
• 50% paid premiums for dependants
• New fertility benefits!
• 403b retirement plan
• Employer-Paid Assistance Plan
• Scholarship opportunities, ongoing training, and professional development opportunities.