Medical Secretary
Robert Half Rochester
Administrative Support: Manage the day-to-day administrative tasks of the medical office, including scheduling appointments, updating patient records, and organizing files
- Patient Interaction: Serve as the first point of contact for patients, answering phone calls, responding to inquiries, and providing excellent customer service
- Scheduling and Coordination: Schedule patient appointments, coordinate physician schedules, and confirm appointments, ensuring efficient use of time and resources.
- Records Management: Maintain accurate and confidential medical records, both physical and electronic, in accordance with HIPAA regulations.
- Insurance Support: Verify patient insurance eligibility, prepare billing summaries, and assist with insurance claims and billing inquiries as needed.
- Communication Hub: Serve as a liaison between healthcare providers, patients, and insurance companies to coordinate care and resolve issues.
- Data Entry: Update patient demographics, medical histories, and other pertinent information into the electronic medical records (EMR) system.
- Office Organization: Ensure that office supplies are adequately stocked and assist with ordering new supplies when needed.
- Confidentiality and Compliance: Ensure strict adherence to patient confidentiality policies and legal compliance with medical regulations.
- High school diploma or equivalent (required); additional certification as a Certified Medical Administrative Assistant (CMAA) or equivalent (preferred).
- Proficiency in medical terminology and familiarity with medical coding and billing practices.
- Strong proficiency with office software, including Microsoft Office and electronic medical records (EMR) systems.
- Exceptional communication and interpersonal skills, with the ability to interact professionally with patients and staff.
- Strong organizational skills and detail-oriented work habits, particularly for managing schedules and medical records.
- Ability to multitask and prioritize tasks in a fast-paced, dynamic working environment.
- Understanding of HIPAA regulations to maintain patient confidentiality.
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