Customer Service Representative

We are offering a contract employment opportunity for a Customer Service Representative. This role involves handling inquiries from sales and healthcare professionals, providing support to the Sales Department, and maintaining accurate customer records.

Responsibilities:

• Respond promptly, accurately, courteously, and professionally to inquiries from sales and healthcare professionals over the phone
• Support the Sales Department by answering questions generated through telephone, emails, and fax
• Record customer interactions and transactions, documenting details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for services requested, work with Corporate Accounts Receivable for payment collections, and manage billing processes
• Prepare product or service reports by collecting and analyzing customer information
• Maintain customer pricing in ERP system and handle contract entry as needed
• Implement procedures to keep accurate inventory records in the ERP system through proper billing and replenishment processes
• Implement procedures to manage inventory shelf life and expiry records.

Key Responsibilities:

• Responding to inquiries from sales team and healthcare professionals over the phone.
• Supporting the Sales Department by answering their questions and researching responses.
• Keeping records of customer interactions and transactions, including the details of inquiries, complaints, comments and corresponding actions taken.
• Determining charges for services requested, collaborating with the Corporate Accounts Receivable team for payment collections, and arranging for billing.
• Preparing product or service reports by collecting and analyzing customer information.
• Maintaining customer pricing in the ERP system, including entering contracts as required.
• Implementing procedures to maintain accurate inventory records in the ERP system through efficient billing and replenishment processes.
• Implementing procedures to manage inventory shelf life and expiry records.