Patient Navigator Coordinator

Overview:

As one of only three NCI-designated Comprehensive Cancer Centers in Texas, the DLDCCC is one of the best in the country and is able to contribute vital advances to cancer research through national funding. Specialized health care providers, including oncologists and radiologists, at the DLDCCC are dedicated to understanding, preventing, and treating various types of cancer.

Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.

Responsibilities:

This position also provides organizational support for oncology patients by ensuring receipt of test results, facilitating correspondence, appropriately triaging patient phone calls and maintaining records.

1. Coordinates the patient evaluation process for oncology patients by facilitating referrals, insurance verification, obtaining test results, scheduling appointments and ensuring timely communication is provided to all team members including the patients during the entire process.
2. Identifies patients who are eligible for care and who may need a navigators services.
3. Able to assess needs by asking patients questions to understand their needs and what may be preventing them from care and then further working to overcome those barriers.
4. Initiates and follows through on pre-certification requirements, referrals and communication with patient's insurance company/PCP.
5. Coordinates care through making appointments, helping patients get to them, and coordinating care between different healthcare providers.
6. Organizes and maintains patient charts, obtaining correspondence and test results, and sorting results which need physician review prior to accessing care.
7. Obtains and communicates clinical information from patients, families, medical record and other members of the health care team to nurse navigators and providers.
8. Completes electronic documentation when providing navigation services, transitioning care, or ending navigation as well as the charge process associated with navigation point of service.
9. Provides financial aid application for patients needing medication and medical care assistance.
10. Demonstrates accountability for patient safety and reporting concerns in an accurate and timely manner to members of the team.
11. Coordinates patient clinic experience and assists in facilitation of actual clinic visit.
12. Offers emotional and educational support as appropriate to patients and their families.

Qualifications:

Required Education and Experience:

• High School Diploma/GED
• Two years of relevant experience

Required Minimum Knowledge, Skills, Abilities and Training:

• Computer skills required
• Experience in a health care setting required and familiar with medical terminology
• Requires excellent communication skills with members of the health care team, community facilities and vendors, and most important, patients and their family members
• Demonstrates ability at self-direction, patient advocacy, follow through, and evaluation of services rendered.

Disclosure Summary:

Employees may be required to perform other duties as assigned.