Customer service rep.

Overview:

Customer Service Representative will ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. Builds and maintains business relationship with customers by providing prompt and accurate service to ensure customer satisfaction and to promote loyalty.

Responsibilities:

• Provides exceptional customer service
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ability to multi-task, prioritize, and manage time effectively
• Communicates with customers by telephone, email or in person: Set up new accounts,take or enter orders,track shipments, expediting orders,research and recommend products
• Incoming phone calls, high volume phone queue 30+ calls/day
• Reviews open order report daily
• Creates RMA requests as needed
• Works with purchasing to contact vendors as needed
• Participates in training classes as scheduled by Department Manager
• Utilizes tools, manuals and catalog to improve technical & product knowledge
• Cross trains in all aspects of Customer Service Department
• Demonstrates Enthusiasm - be a positive and encouraging presence in the office.
• Other duties as assigned.

Qualifications:

• High School diploma or GED required.
• 3-5+ years customer service experience required.
• 2+ years tech support / troubleshooting preferred.
• Inside Sales experience a plus.
• Heavy Call Center environment experience (parts/products industry, non-service industry)
• Sales order system and order entry experience required

Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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