Managed Servies Escalation Engineer
redShift Recruiting Albany
Are you ready to take your career to the next level in a fast-paced, technology-driven environment? Our client is seeking a hybrid Managed Services Engineer to join their team in Albany, NY, Charlotte, NC or Bluffton, SC and play a key role in delivering exceptional IT solutions to clients.
Develop, update, and follow standard operating procedures (SOPs) and best practices.-
Act as the escalation point for advanced technical issues from Tier 1/2 support engineers.-
Troubleshoot and resolve complex incidents involving servers, networks, databases, applications, and cloud services.-
Mentor and train junior team members to foster growth and skill development.-
Conduct root cause analysis to prevent recurring issues and recommend service improvements.-
Implement automation solutions to improve efficiency and reduce manual tasks.-
Participate in an on-call rotation for after-hours support of critical incidents.-
Maintain and optimize internal IT infrastructure, ensuring reliability, security, and high performance.-
Plan and execute technology upgrades to support organizational growth.-
Proactively monitor client systems, addressing potential issues to minimize downtime.-
Collaborate with the service delivery team to exceed client expectations and meet SLAs.-
If you have a passion for solving complex problems, a strong technical foundation, and thrive on creating efficiencies through innovation, we want to hear from you!
Responsibilities of the Managed Services Engineer
will include:-Develop, update, and follow standard operating procedures (SOPs) and best practices.-
Act as the escalation point for advanced technical issues from Tier 1/2 support engineers.-
Troubleshoot and resolve complex incidents involving servers, networks, databases, applications, and cloud services.-
Mentor and train junior team members to foster growth and skill development.-
Conduct root cause analysis to prevent recurring issues and recommend service improvements.-
Implement automation solutions to improve efficiency and reduce manual tasks.-
Participate in an on-call rotation for after-hours support of critical incidents.-
Maintain and optimize internal IT infrastructure, ensuring reliability, security, and high performance.-
Plan and execute technology upgrades to support organizational growth.-
Proactively monitor client systems, addressing potential issues to minimize downtime.-
Collaborate with the service delivery team to exceed client expectations and meet SLAs.-
Stay up to date on emerging technologies and industry best practices.
Albany
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