[ref. b35238024] Tier 3 Analytics Support Expert
Cellebrite Morristown
Cellebrite
About our mission:
Cellebrites (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes.Trusted by thousands of leading agencies and companies in more than 140 countries, Cellebrites Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage data in legally sanctioned investigations.
What you'll do:
Tier 3 is the highest level of product expertise within the Cellebrite Technical Support Organization. The Tier 3 engineer is capable of troubleshooting and resolving the most complicated issues and working closely with end customers, QA, R&D, and Product Management. Requiring a high level of technical expertise, the Tier 3 engineer is responsible for the following:
- Provide expert tips, advice, and solutions
- Troubleshoot technically complex issues
- Represent Cellebrite Support on digital forensic forums
- Continually push for product improvements
- Provide technical expertise to group members
- Troubleshoot, investigate, reproduce issues
- Manage bugs with R&D to ensure timely fixes in minor/major releases
- Establish and maintain processes, procedures, documentation
Office Location: Vienna
PI8a0e792af071-37156-35514938
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