Sales Associate or Keyholder

who we are

At Stoney Clover Lane, creating a memorable guest experience is our North Star. No detail and no occasion is too small. You can find Stoney Clover Lane online, at select retailers and in our two storefront locations: Palm Beach and East Hampton (coming soon!).

who you are

You have an inherent desire to connect, to learn and to build a brand. You lead with your heart but strategize for the sale.

Your staff loves working with you and your guests love seeing you.

• You deliver all areas of the guest experience on the floor: helping the guest with product selection and customization.
• You greet every guest with enthusiasm and introduce guests to the brand concept and ethos.
• You handle all guest issues calmly, with ease and with the guest’s best interest in mind.
• Daily store walkthroughs, visual merchandising and sell-through assessment.
• Throughout the day, you restock the inventory and maintain visual aesthetic.
• You know the sales goals and strategize with your team on how to hit daily targets.
• You utilize sales techniques and actively sell on the floor.
• You engage in clienteling tactics (i.e. remembering guest information, calling on birthdays, sending thank you notes, suggesting in-store events)
• Inventory tasks as assigned: receiving and processing, discrepancies, level management through stock out communication and reorders.
• You maintain an organized back of house so neatly it could be the front of house.
• You assist in community outreach, events, and trunk shows/pop-ups.
• You maintain the brand experience and ethos at external events and/or with third parties.
• Keyholders additional responsibilities: run and send nightly reports, set alarm, check bags, act as manager-on-duty if the manager is not in store.

• Passion for the guest experience every step of the way.
• You integrate fun and joy as part of your daily work experience and the environment you create for your staff and for your guests.
• Clear communication and ability ask for what you need.
• You are solution-focused and take calculated risks.
• A relentless drive for results.
• You are courageously creative to try something new while maintaining the brand ethos.
• You acknowledge the power of choice in all aspects of your life, and you choose happiness.

• 2 years of professional work experience.
• Keyholders: 1 year of retail experience in a store leadership role.
• High school diploma / GED required.
• Working knowledge of Microsoft Excel / Office and Google Docs / Sheets.
• Excellent written and verbal communication skills.
• Applicants must be 18 years of age and able to work legally in the USA.

• Hours expectations: 10-25 hours/week PT, up to 35 hours/week FT - including weekend
• Weekly schedule subject to change during busy season and events. Stoney Clover Lane reserves the rights to make schedule adjustments based on needs requirements.
• East Hampton blackout dates - Memorial Day Weekend through Labor Day Weekend.
• Commission/bonus eligible.
• Health benefits for full-time, regular employees.
• 401K eligibility.