EUC - Campus support engineer - 5493131
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
- Provide support with basic imaging on large rollouts, troubleshooting of hardware problems.
- support on escalation and resolution (if applicable) of software problems.
- Ensure that installations, relocations, and upgrades of software and hardware components
- PC configuration for new and existing employees and/or equipment in accordance with standards for the specified groups
- Basic cellular wireless support (email configuration)
- Repair or replace failed or defective parts. The replacement of components includes parts supplied by projects supported by Technology Services. The components include, but is not limited to the following:
- Receive and respond to work requests for scheduled activities within a pre-determined timeframe
- Installation/removal/replacement of desktops, laptops, printers, scanners and basic network hardware
- Report maintenance actions and comments in the work request
- Hardware Inventory Management: Maintain an accurate inventory of desktops, laptops, printers, scanners, and network hardware, including tracking serial numbers, locations, and warranty information.
- Remote Desktop Support: Offer remote desktop support services to troubleshoot and resolve technical issues for employees working remotely or in satellite offices, ensuring seamless access to IT resources and systems
- Develop and maintain positive customer relations and professional service support of systems, software and hardware supported
- Respond to NOC after hours for network outages and possibly restart switches as a quick fix attempt and escalate unresolved issue.