Desktop Support Technician

As a Desktop Support Technician, you will be the first line of defense in ensuring our employees have a smooth and efficient experience with their computer systems.

You will be responsible for diagnosing and resolving hardware and software issues, supporting networked systems, managing desktop environments, and providing proactive IT support for a variety of user needs.

Key Responsibilities:

• Hardware Troubleshooting: Diagnose and repair desktop and laptop hardware issues, including components like motherboards, hard drives, RAM, monitors, keyboards, and printers.
• Software Installation and Configuration: Install, configure, and maintain software applications and operating systems (e.g., Windows, macOS) on workstations, ensuring compatibility with company systems.
• System Setup and Deployment: Set up new desktop systems, workstations, and peripheral devices, ensuring a smooth user experience from the start.
• End-User Support: Provide responsive, high-quality technical support to staff, either remotely or onsite, for both hardware and software issues. Handle support tickets and resolve incidents in a timely manner.
• Network Connectivity: Assist with troubleshooting network-related issues, including wired and wireless connections, VPN access, and basic network configurations.
• Security & Compliance: Ensure all systems are properly secured, maintain antivirus software, and update patches and security measures as required.
• Documentation and Reporting: Maintain detailed records of support requests, solutions provided, and system configurations. Document common troubleshooting steps and contribute to the development of knowledge base articles.
• System Updates & Maintenance: Regularly perform system updates, software patches, and hardware maintenance to keep workstations running efficiently and securely.
• Collaborate with IT Teams: Work with other IT support staff, including systems administrators and network engineers, to resolve more complex technical issues and ensure a seamless user experience.

Experience:

• 2+ years of hands-on experience in desktop support, hardware troubleshooting, and software installations.
• Proficiency in supporting and troubleshooting Windows and macOS environments.
• Experience with common software applications such as Microsoft Office Suite, enterprise software solutions, and antivirus tools.
• Familiarity with network configurations, TCP/IP, DHCP, and DNS troubleshooting.

Technical Skills:

• Strong knowledge of PC hardware components and peripherals.
• Ability to troubleshoot software and hardware issues quickly and efficiently.
• Familiarity with Active Directory for user management and access control.
• Basic understanding of virtualization technologies (VMware, Hyper-V, etc.) a plus.

Certifications (preferred but not required):

• CompTIA A+ Certification or equivalent.
• Microsoft Certified: Windows Server Fundamentals or similar certifications.