Planner, Customer Supply Chain

The Role

Reporting into the Manager, Customer Supply Chain – North America, we are looking for an enthusiastic individual with experience ideally as a supply chain analyst or planner, from a fast-moving consumer goods business, and who is eager to move into a dynamic environment.

Role Accountabilities

Essential job functions include but are not limited to the following

• Sales order processing for our internal and external customers.
• Monitoring the status of sales orders with our 3PL partners to manage priorities and facilitate on time delivery.
• Management of daily communication flows with internal and external partners whether by email, phone, or EDI.
• Tracking and reporting on orders vs. allocations for new products and also items under supply constraint.
• Returns process management, including monitoring the 3PL sorting process, creating RA's and recording systematically.
• Tracking, investigating, and reporting on outbound delivery discrepancies and B2B invoice queries.
• Backorder management.
• On shelf availability reporting for own channel.
• Communicate in a pro-active, informative, and collaborative manner to manage expectations in the event of new stores, new products, marketing activity, operational delays & out of stocks.
• Understand & identify operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.
• Have a strong awareness of short term commercial and marketing activities which could have impacts on the effectiveness of the operations and pro-actively manage these business requirements with the support of key stakeholders.

Reporting Relationships Manager, Customer Supply Chain - North America

• 2+ years of relevant professional experience.
• Experience monitoring sales orders
• Strong communication skills with internal and external partners
• Proven experience analyzing and tracking supply chain constraints
• Understanding of short-term commercial and marketing activity impacts
• Highly proficient in Excel

Benefits

Base Salary Range $70,000-75,000**

• Generous staff discount to use on all products
• Access to Tilbury Treats – our very own rewards platform allowing you to save

• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO

**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

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