Social Worker, MSW

Overview:

Documents initial psychosocial assessment will be on the chart same day of visit plan for social work intervention.

Responsibilities:

• Determine the need and initiate the clinical social work process to assist the patient with those problems related to external stress that interfere with the acceptance of medical care by assisting the patient and family to utilize coping and problem solving skills and to mobilize resources available to them.
• Provides services in a professional and ethical manner.
• Maintains confidentiality at all times.

• Documentation of initial psychosocial assessment will be on the hart same day of visit plan for social work intervention.
• Additional documentation to be done on day of intervention.
• ED & Acute: Document in progress notes.
• Pediatric Sub-Acute: Psychosocial Assessment for on day 7 and Social Service progress notes.
• Minimum of 1 x weekly documentation for long term patients
• Acute: may terminate services prior to discharge.
• Peds Sub-Acute: Till date of discharge.

• Update medical staff and health care team members regarding psychosocial information and planed interventions that will assist in effectively working with the patient and/or family.
• This can be done through verbal contacts or written chart notation.

• To provide information and referrals to community resources as requested by patient, health care team members or community caller.

• To provide clinical social work services within 1 hour to the Emergency Department when called during normal working hours.
• Services include crisis intervention counseling, community referrals, bereavement.

• On acute care, when requested by physician or family to coordinate and participate in patient/family conference in which patient's goals and prognosis may discussed.
• Per protocol for peds sub acute.

• On a regular ongoing timely basis.
• Assists with maintaining updated community resource files.

• Participation in two education/in-service programs a year that expands knowledge base for patient population working with.
• Develop and present in-services to the department and nursing staff.

• To maintain accurate daily/weekly/monthly records of services provided and of supportive activities or as directed by supervisor.

• When appropriate to service, and/or assigned by director.

• Evaluate and report as appropriate abuse cases.
• Provide emotional support to victim and family as needed.
• Assist other staff in reporting cases of abuse.

• To assist patient/family in their understanding of Advance Directives.
• Assist with appropriate paperwork as needed.
• Assist healthcare team members in understanding and respecting an individual's choice in regards to advance directives for heatlhcare.

• When appropriate to service, as is needed and as directed by supervisor.
• For own professional development.

• Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the department on an as needed basis or as determined by management.
• Follows established hospital and department policies. Completes general and departmental orientation within established timeframes.
• No more than 2 written substantiated complaints representing a breach of policy, procedure or professional behavior since the last evaluation.
• Demonstrates the philosophy of team concept.

• As observed by representatives of management, all interaction are conducted in a professional manner.
• Verbal and written feedback from patients, family members/significant others, medical staff, visitors, and co-workers indicates behavior conducive to positive guest relations.
• Consistently exhibits appropriate phone protocol (e.g. answers phones promptly, is courteous and helpful).
• Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon request, offers constructive suggestions rather than complaints).
• Consistently displays cheerful and positive attitude.
• Maintains the highest standards of conduct in compliance with the Hospital's Customer Service Excellence Initiatives in interactions with the patients/families, co-workers, medical staff, community members, and any other individual/agencies doing business with the organization. These expectations consist of the following guidelines:
• HOSPITALITY: dresses all customers with the highest level of hospitality. Always uses a friendly greeting. Looks for opportunities to be helpful and considerate. Communicates clearly and openly. Practices courteous telephone etiquette.
• EXCELLENCE: Performs all duties with a dedication to excellence. Provides service that is of value to the customers and attempts to exceed customer expectations.
• ATTITUDE: Smiles readily and maintains a positive, "can do" attitude. Refrains from complaining to patients, families and visitors and other members of the healthcare team. Is caring and compassionate in all interactions.
• RESPECT: Maintains sense of self-respect and personal empowerment. Provides compassionate care with respect for human dignity. Develops mutual trust in all interactions. Uses self control at all times. Maintains confidentiality at all times. Anticipates the need of customers.

• Completes an annual safety updates within established time frames.
• Completes general and departmental orientation within established time frames.
• Attends 80% of in-service programs.
• Maintains licensure/certification as appropriate.

• Consistently strives to understand, anticipate and meet the needs, expectations, and satisfaction levels of patients and other "customers".
• Errors, inefficiencies and inaccuracies are brought to management's attention, with suggestions for improvement.
• Identified and implements methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital.
• Maximizes efficiency in all departmental operations.
• Measures progress against quality goals.

Qualifications:

• Minimum Education: Masters Degree in Social Work (MSW)
• Minimum Experience: Minimum of two years recent experience in a healthcare setting.
• Required Certification/Registration: As Above