[ref. a74837200] Full-time Customer Solutions Specialist

Overview:

• We are currently hiring for full-time customer solutions specialist.
• Schedules, based on availability and business needs, could include daytime, evenings, and weekends, totaling up to 40 hours per week.

What We Stand For

We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities:

• On the phone engaging in thoughtful conversations with customers while enhancing the customer experience.
• Designing custom spaces.
• Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.
• Balancing multiple priorities and using good judgment to manage time.

• Engaging in thoughtful conversations and providing an astonishing customer experience while chatting with customers.
• Designing custom spaces.
• Balancing multiple chats.
• Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.

The Benefits of Working Here

Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:

• Competitive Pay: Starting at $18.00/hour
• Medical/Dental/Vision Plans
• Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera
• Paid Time Off plus Holidays
• 401(k) Retirement Plan
• Ongoing training including our Leadership Development Program and Manager Training Program
• Employee First Fund: providing grants to employees experiencing unforeseen emergencies

Qualifications:

• You love to engage with people. You’re the person who strikes up a conversation and makes a connection. You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.
• People say you have a heart for service. You love to sell. For you, it’s about learning what a customer truly needs and offering suggestions.
• You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience.
• You take pride in your work. It’s your store!
• You love juggling multiple tasks. You like to stay busy, balance priorities and utilize your organizational skills.
• You are comfortable with the Internet and e-commerce and have excellent computer skills.
• You understand retail is an ever-changing industry and remain flexible.
• You want to delight the people around you and can’t wait to share that at The Container Store!

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Office Physical Requirements

State Specific Notices