Outpatient Receptionist (Full Time)
San Antonio Behavioral Health San Antonio Full-time
Retrieves high volume of incoming calls, screens callers, takes messages and / or direct to appropriate personnel or department.
- Ensure professionalism while maintaining excellent customer service.
- Provides routine information.
- Maintains privacy of protected health information (PHI) in accordance with HIPAA.
- Welcomes on-site patient(s) and / or visitor(s), determines the nature of their business, ensuring all policies are followed.
- Assist in the resolution of complaints.
- Independently manages requests, and inquiries from all patients, or visitors by responding rapidly and appropriately to complaints, and initiates de-escalation, remedies, and resolutions, or elevates to the appropriate person.
- Performs other clerical duties as needed, such as filing, faxing, and photocopying.
- Maintains work area, and lobby in neat, and orderly manner.
- Attends required meetings, and participates in committees as requested.
- Maintains established hospital policies, procedures, objectives, quality assurance, safety, environmental and infection control.
- Maintains proper hospital opening, and closing procedures.
- Implements job responsibilities in a manner that is consistent with the Code of Ethics.
- All other duties as assigned
- High school diploma or GED.
- Excellent Customer Service Skills
- Excellent oral, and written skills.
- Ability to multitask in a high-pressure environment.
- Detail oriented.
- Able to work flexible hours/shifts.
- Minimum 2-3 years experience working in a fast-paced office or hospital preferred.
- Demonstrate working knowledge of the Office software (excel, Word, Windows, Internet, Outlook).
- Must be adept at creative problem-solving.
- Must be punctual.
- Excellent interpersonal, communication and customer service skills. Professional attire.
- Positive attitude necessary.
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401K Retirement Plan
- Healthcare Spending Account
- Dependent Care Spending Account
- PTO Plan with Holiday Premium Pay
- Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
- Short and Long-Term Disability (with additional buy-in opportunities)
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