IT Director

The IT Director will also maintain relationships with IT service providers to ensure consistent performance of business applications.

• Guide strategic planning, design, and management of operations within the IT department.
• Advocate, craft, and implement cost-efficient tech solutions that cater to the organization's needs.
• Collaborate with other department leaders to identify and recommend technology solutions.
• Manage the Information Technology support team, overseeing daily workflow and performance evaluations.
• Provide technical guidance for business applications, infrastructure, and data management.
• Maintain relationships with IT service providers to ensure consistent performance of business applications.
• Lead a team of Subject Matter Experts (SMEs) and developers, supervising day-to-day activities for effective support and development of CRM applications.
• Oversee the design, implementation, and maintenance of the organization's IT infrastructure.
• Develop and oversee strategies for cloud and on-premise optimization.
• Ensure robust data security practices and implement risk management and disaster recovery protocols.
• Coordinate system and user testing for application solutions, including upgrades, and proactively address issues and deficiencies in custom application configuration.
• Foster strategic relationships with internal IT resources and external partners.
• Must hold a minimum of 10 years of experience in an IT leadership role.
• Proficient in Cisco Technologies.
• Demonstrated expertise in Cloud Technologies.
• Experience in Customer Relationship Management (CRM) is required.
• Familiarity with ERP - Enterprise Resource Planning.
• Knowledge of ERP Solutions is essential.
• Proven experience in Backup Technologies.
• Proficient in Computer Hardware.
• Experience in managing Contracts.
• Demonstrated expertise in Deployments.
• Deskside Support experience is required.
• Excellent leadership and team management skills.
• Superior problem-solving abilities and strong decision-making skills.
• Excellent verbal and written communication skills.
• Strong project management and organizational skills.
• Bachelor's degree in Computer Science, Information Systems, or a related field is required.
• Relevant certifications in IT and management would be advantageous.