Project Manager - Strategic Accounts

Overview:

Join the leader in providing smarter solutions for a safer world.

Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.

The Project Manager - Strategic Accounts is responsible for managing high-profile strategic accounts and portfolios. This role requires exceptional communication and relationship-building skills to ensure the successful delivery of projects while meeting the unique needs of our clients.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

Responsibilities:

Strategic Clients and Collaboration:

• Serve as the dedicated project manager for high-profile strategic accounts, ensuring exceptional service delivery and client satisfaction.
• Collaborate closely with Customer Success Managers, directors, and client facing teams to ensure a seamless client experience.
• Work closely with senior leadership, including VPs and directors, to align project goals with organizational objectives.
• Participate in strategic planning discussions to identify potential growth areas and service improvements.
• Cultivate and maintain relationships with existing and prospective clients, identifying opportunities for growth and collaboration.

Project Oversight:

• Lead and manage single-site and multi-site projects that require a high level of detail and communication.
• Provide project management expertise, including task management and process implementation for all assigned projects.
• Ensure timely and effective hand-offs to the Client Success team to enhance the client experience.

Client Communication:

• Maintain clear and proactive communication with clients, providing updates on project progress and addressing any concerns promptly.
• Conduct regular meetings and presentations to ensure stakeholders are informed and engaged throughout the project lifecycle.

Mentorship and Team Development:

• Mentor and guide assistant project managers and team members in project management best practices.
• Provide support, coaching, and advice to enhance the skills and performance of junior project management staff.

Qualifications:

• Bachelor's degree in a related field or equivalent experience.
• 3-5 years of experience in managing multiple projects simultaneously consisting of systems additions, construction, and strategic accounts (preferably in an industry consisting of networking, IP-based systems, or video/CCTV solutions).
• Strong technical, analytical, and interpersonal skills.
• Hands-on experience with video cameras, lenses, DVRs, NVRs, and video management systems, or expertise in CCTV and networking.
• Proficient in using packet capture tools (e.g., Wireshark) to diagnose network issues.
• In-depth understanding of internet fundamentals, including OSI model, DNS, IP routing, TCP/IP, VPN, firewalls, and port forwarding.
• Ability to troubleshoot and resolve technical issues while maintaining a customer-centric approach.
• Excellent organizational and multitasking skills in a dynamic, fast-paced environment.
• Strong communication skills, both written and verbal, with a professional and courteous demeanor.
• Willingness and ability to respond to client needs promptly for installations, maintenance, and equipment troubleshooting in a way that provides top customer service.
• Demonstrated knowledge of the principles and processes for providing project management support.
• Excellent critical thinking skills: able to use logic and reasoning to identify strengths and weaknesses of alternate solutions, conclusions or approaches to problems.
• Ability to effectively develop goals and plans to prioritize, organize and accomplish those goals
• Ability to come up with relevant and creative ideas, analyze information and evaluate results to choose the best solution.
• Ability to effectively use Microsoft Office Applications, to include Excel, Word, PowerPoint, Microsoft Project, and Outlook to facilitate business processes.
• Ability to travel to client sites as needed based on client needs and expectations.

Work Environment:

• Open floor plans with ambient noise and activity consistent with office or call center work
• Active construction sites and new locations
• Travel by automobile, plane and other modes of public transportation

Company Overview:

Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement:

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.