Customer Service Representative
Signeekwave Architecture Studio Houston
About us:
Welcome to Signeekwave: Where Vision Meets Reality
At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability.With a team of talented architects, designers, and engineers, we strive to push the boundaries of architectural design and create transformative experiences for our clients.
About job:
We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolving issues and ensuring a seamless experience.
Salary Range: $950 - $1200 per weekJob: Full time
Location: Houston, TX
Responsibilities:
- Respond promptly and effectively to customer inquiries through various channels including phone, email, and live chat.
- Assist customers with order placements, billing inquiries, product information, and technical support issues.
- Document and maintain accurate records of customer interactions and transactions in our systems.
- Identify customer needs and provide solutions or escalate issues as necessary to ensure resolution.
- Maintain a high level of product knowledge to effectively assist customers and enhance their experience.
- Follow company policies and procedures to ensure compliance and provide consistent customer service.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or a similar role, demonstrating strong communication skills.
- Excellent verbal and written communication skills, with a friendly and professional tone.
- Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Proficiency in using customer service software and tools, with the ability to learn new technologies quickly.
Bonus Points:
- Dental Insurance
- Disability Insurance
- Health Insurance
- Flexible Spending Account
Let’s create your dream career and make an impact together! Apply today.
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