[ref. e79657620] Clinic Manager

Salary Range: $58,000 - $64,000 per year, commensurate with experience

Position Summary

The Clinic Manager oversees administrative staff, manages daily operations, and ensures compliance with regulatory requirements.

Main Duties and Responsibilities

• Answer questions about direct primary care (DPC) and NaPro Technologies (NaPro) memberships.
• Create and update member accounts in the Electronic Medical Record (EMR) system.
• Track new inquiries, enrollments, and discontinuations, communicating changes to the bookkeeper monthly.
• Maintain data for end-of-year charitable donation letters.
• Track daily clinic visit data and prepare reports for Board of Directors meetings.

• Oversee hiring, training, and maintenance of human resource records for administrative staff.
• Vet candidates for hire and manage new hire paperwork and payroll processing.
• Track paid time off (PTO) for paid staff.

• Supervise and maintain provider schedules in the EMR.
• Process mail, deliveries, and donations.
• Maintain and update clinic calendars.
• Coordinate patient translators, including maintenance of the Language Line.
• Manage filing and organizational systems for the practice.

• Maintain a safe and pleasant office environment.
• Oversee equipment selection and functionality.
• Ensure proper removal of medical waste and compliance with regulatory requirements.
• Manage cleaning services and ensure regulatory compliance (e.g., HIPAA, OSHA).

• Oversee financial aspects of the clinic, including billing, banking, and accounting.
• Maintain relationships with contractors and vendors (e.g., maintenance, medical supplies, property management).
• Process medical records requests and incoming faxes, attaching them to patient records.
• Oversee payment of invoices and maintain invoicing records.

• Supervise the selection and ordering of office and medical supplies.
• Develop business relationships with vendors.
• Maintain computer and phone systems, including security cameras, EMR upgrades, and network functionality.

• Serve as the "go-to" problem solver for staff and volunteers.
• Oversee clinic staff and volunteers, working with the Executive Director, bookkeeper, medical assistant, and development director to manage daily operations.

• Maintain renewals of provider subscriptions, licenses, certifications, and CMEs.
• Assist in troubleshooting patient or staff complaints and developing process improvements.
• Support special projects as needed.

• Associate's or bachelor's degree in medical office management, business administration, nursing, or a related field is preferred.
• Equivalent work experience will be considered.
• Proficiency in Microsoft Office (Word, Excel) and data entry skills.
• Spanish-speaking skills are a plus.

• Strong organizational, time management, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and manage competing priorities.
• Compassionate and patient-centered approach.
• Commitment to the clinic's mission and Catholic values.

• A meaningful opportunity to make a difference in the lives of others.
• A supportive, mission-driven work environment.
• Competitive salary
• Professional development opportunities.

1. A cover letter detailing your interest in the position and alignment with the clinic's mission.
2. A current resume.
3. Contact information for three professional references.

Start Date: ASAP